Terms and conditions are expressed on this page.
All frames are reproductions, carefully modeled on antique designs.
Frames are gilded with Dutch metal leaf by default. Genuine gold leaf is available on request, using a combination of techniques. Additional cost: +60%
Payment for genuine gold leaf cannot be made directly online; clients must request a personalized quote via email, and payment can only be completed after the quote is confirmed.
Our patina technique ensures the finish looks indistinguishable from genuine gold, providing excellent value even with Dutch metal leaf.
We use lime, tulipwood, and ayous, depending on the frame model. Other woods may be used as needed.
All frames are handmade and unique, created for each specific painting.
While we follow the selected model closely, sizes and proportions may vary due to the dimensions of the client’s painting.
The model images are indicative of style and section only, and frames may not be identical to the online representation.
All frames are custom-made based on the painting’s dimensions provided at order.
For paintings thicker than 1.5 cm (0.6 in), the frame profile may be adjusted for stability. Larger or heavier frames may require reinforced back structures.
Delivery time depends on the frame category:
- Expensive frames: ~60 days
- Affordable frames: ~60 days
- Low-price frames: ~45 days
- Molding in lengths: ~10 days
We use DHL or FedEx with tracking numbers.
For destinations where standard courier services (DHL, FedEx, etc.) are not available or practical—such as Malta or other remote Mediterranean islands—local carriers or intermediaries may be used. These are outside our direct control, do not provide tracking numbers, and may involve additional costs.
Responsibility for the frames transfers to the client from the moment they leave our workshop. Any issues with transport are handled according to the Damages and Repairs section.
We do not provide shipping insurance. Responsibility for the frame transfers to the client (or their appointed carrier) from the moment it leaves our workshop.
In case of damage during transport, we will repair the frame. The customer is responsible for all shipping costs: both to return the frame to our workshop for repair and to ship it back to them after repair.
All frames are custom-made and unique. Returns and refunds are not accepted.
Low-price frames: shipped dismounted, except very small frames.
Expensive or affordable frames: shipped mounted if package ≤ 80×120 cm (31.5×47.25 in); otherwise, dismounted unless agreed otherwise.
For guidance, watch this video showing the simple assembly process: Assembly system
Requests for mounted frames outside standard limits may incur additional shipping costs.
TERMS AND CONDITIONS
By placing an order and completing payment, the customer confirms they have read and accepted all the terms described above. Any disputes regarding these conditions will be subject to the jurisdiction of Montegranaro, Province of Fermo, Italy.